Privacy Policy

Effective Date: March 18, 2026 | Last Updated: March 18, 2026

FreeForm Agency ("we," "us," or "our") is committed to protecting the privacy of individuals who interact with our services. This Privacy Policy explains how we collect, use, and protect information in connection with our business operations, including our internal AI assistant communications platform.

1. Information We Collect

We may collect the following types of information in the course of our business operations:

• Business contact information (name, phone number, email address)

• Task and scheduling data used to operate internal AI assistant workflows

• Communication logs generated through our internal SMS notification system

• Website usage data collected through standard analytics tools

2. How We Use Your Information

• Operating our internal AI assistant to send task reminders, meeting notifications, and operational alerts to authorized FreeForm Agency personnel

• Managing client relationships and project workflows

• Improving the performance and reliability of our internal systems

• Complying with applicable legal and regulatory requirements

3. SMS Messaging Program

FreeForm Agency operates an internal SMS notification program through Twilio. This program is used exclusively to send operational alerts, task updates, meeting reminders, and business notifications to FreeForm Agency's authorized personnel.

• Message frequency varies based on operational needs

• Standard message and data rates may apply

• Recipients may opt out at any time by replying STOP

• For help, reply HELP or contact us at bryan@freeformagency.com

This SMS program is not used for marketing or promotional messaging to third parties.

4. Information Sharing

We do not sell, rent, trade, or otherwise share personal information with third parties for marketing or commercial purposes. We may share information only in the following limited circumstances:

• With trusted service providers (such as Twilio) who assist us in operating our internal communications systems, under strict confidentiality obligations

• When required by law, legal process, or government request

• To protect the rights, property, or safety of FreeForm Agency or others

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, use, or disclosure. While no system is completely secure, we take data protection seriously and continuously review our security practices.

6. Data Retention

We retain information only as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Internal communication logs are retained for operational and compliance purposes and are reviewed periodically for deletion.

7. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: FreeForm Agency | Email: bryan@freeformagency.com | Website: freeformagency.com

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.